"Your products are unsurpassed in the market - you are head-and-shoulders above all of your competitors. Thank you for your excellent craftsmanship and extraordinary products."

KENNETH GILLMAN
New York

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9/2/2013 9:25 AM
"I've used your iPhone 4 case for years. Now I have a horizontal iPhone 5 case and there is nothing on the market like it. I have used cheaper cases and they end up being more expensive because they break. My Nutshell is one of the best investments I have made."
John Knight Moore, OK

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Frequently Asked Questions

We have listed some common questions about Nutshell below, with our answers.

Why is Nutshell special? What fastenings are available?
What styles can I get? What add-ons do you have?
How do you ship? Where do you ship?
How do I find the right case? What happens if...?
Should I Register? How can I Pay?
What is a portfolio case? What is a Tablet PC travel case?
What's your Warranty? What is the corporate/reseller deal?
Do you do custom work? How do I order?
Where is my Nutshell? Can I see a list of your products?
**What currencies do you accept? Can I personalize my Nutshell?
What is the process for custom orders? I am not in the US. How do I order?
 Belt cases  
What do you make?

Nutshell hand makes a range of leather product specifically for mobile electronics.

We have created a series of leather belt cases that will fit most any handheld PDA, smartphone or mobile entertainment device.


You can see a Table of our belt cases and their sizes here. Nutshell also makes a series of leather zippered portfolio cases to hold clam shell handheld computers and Tablet PC devices. You can check out the size of our portfolio cases here.


Nutshell Track'n'Trace; If you have ordered a case using track'n'trace we publish the tracking code along with shipping details when we ship your case.

To obtain up to the minute tracking information, please visit the following URL and enter in the tracking number provided.

www.nzpost.co.nz


If you are in the United States, you can also track progress through the US Postal Service


www.usps.com


Bespoke Service In addition to our regular cases, for an extra cost we will hand make a case to meet your needs.Because a hand made case will be made to the sizes you specify, we cannot accept these hand made cases back and we will not pay return shipping charges for any hand made cases that do not fit the device you used to obtain the measurements you provided to us.However we will work with you to get the size right. Nutshell reserves the right to offer any hand made product to its other customers.


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Magnets. The Perfect Close

Unlike most other cases that use two magnets to snap the case closed, we only use a single magnet on the tab or flap. We use a process that makes it as strong as two magnets and prevents any  interference to your device.


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Why is a Nutshell so special?

Nutshell belt cases are individually hand made especially for you.

We use a single piece of high grade natural leather as the outer skin and line it with a super-soft synthetic ultra-suede to prevent scratching or marking.

In between these layers, in back we fix a solid sheet of plastic to provide protection for the screen on your device.

We recommend that you carry your device in your Nutshell with the screen to your hip, so in the event of an accident the battery on the back will take the pressure.

The beauty of a Nutshell is that when you remove your device, the Nutshell lays flat against your hip, so there is no bulk at all.


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What fastenings do you offer on your belt cases?

Nutshell offers an unbreakable steel belt clip or a unique multiway belt loop.

Our belt clip holds on fast to belts up to 1.75" wide or waistbands on pants, skirts, trainers and medical scrubs - in fact almost any clothing you can think of.

Thebelt loop on our PDA cases and larger Smartphone cases is a strong sculpted leather patch that is securely sewn onto our cases and can accept a belt in several different ways; upright, sideways or angled.

Unfortunately, the fact is that our smaller cases only have a vertical belt loop - because there simply is not enough space for us to fit the multi-way loop.

It does not matter if you are right or left handed, our belt cases will work for you.

And of course, you can order your Nutshell with no fastening at all - a plain case - that makes it great for carrying in a briefcase or a purse or handbag.

 


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What styles do you offer?

Not all belt cases are created equal. At Nutshell we have based our designs on your requests and make products you can use everyday.

We offer you three belt case styles.
1. An open top pouch that is quick and easy to get at.
2. A belt case with a top security tab that is safe and will prevent your device falling out, or getting stolen.
3. A full flap case on our larger models that provides total protection by covering the device completely.
Both the tab and the full flap are fastened by either Velcro or with our unique shielded magnetic closure.

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What is your Warranty?

Two year repair or replace.

If you have a problem, let us know what is wrong.

We will make it right.

We will need your original order number to trace your product in our system.

Depending on the problem we may ask you to pay shipping costs to send the product back to us for repair.

 


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What add-ons are available?

Nutshell lets you choose to tailor your belt case so it is exactly what you want.

We offer an elasticized front pocket on our larger belt cases that will accept memory cards or ear-buds and other stuff.

If you do not want to carry your Nutshell on your hip, you can order an adjustable shoulder strap that will clip onto the case.

Because we know you are a busy person, you can tell us to add a pen loop to the side of your Nutshell. This loop is made of leather and will accept a regular ballpoint pen - like a BIC.

If you need a larger loop, there is space on the order form to request we make a loop, or any other item, especially tailored to fit you!


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How do you ship?

We are located down under in New Zealand and we have been supplying product to folk like you for over ten years. In that time we have standardized our shipping methods into three types. We will send mail to a post box, but we prefer a street address, especially if you choose Registered Mail.

1. Regular Priority Airmail is the cheapest method of getting your Nutshell. We ship in a strong international mailer that will protect your Nutshell against damage in transit, but in the mail things can still go wrong. Priority Mail is safe...but maybe not that secure.
 
2.Track and Trace Express. By far the most secure method of shipping, but also the most expensive. We are not responsible for the cost of track and trace shipping, but you know that the product will get to you as fast as possible, and that you can track it every step of the way.
 
Shipping by Priority Airmail takes about the same time - somewhere between 10 - 21 days.
 
Track and trace orders will speed their way to you in about four to six days. That is pretty good, considering your Nutshell is coming to you from someplace else, right around the other side of the planet!

 


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Where will you ship?

We will ship anywhere! Well, provided it is located someplace where the mails go.

Our shippers are the best. If you live someplace remote, try our Registered Mail. That way you know it will get to you (remember to use a shipping address that lets the delivery person find you).


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How do I find a case for my device?

We have attempted to make it easy to locate your Nutshell.

This website is organized into content categories that let you dive down into products to find the one that is right for you.

On the left of this message - at the top of the page - there is a selection of menu choices organized so you can find your product by manufacturer or vendor. You can also find more information about Nutshell and our philosophy.

Each vendor under PDA cases, or Smartphone cases or handheld cases etc., contains a listing of every product we know about that will fit into a Nutshell.

There is also a search box at the top of every screen.

And if you really cannot locate what you are looking for, just ask!

There is a green box at top right of this every screen that lets you send us a note.

We will answer your question just as quickly as we can.


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What happens if things go wrong?

Luckily things do not go wrong - that often. But like most things in life, sometimes stuff happens.

If you are unfortunately to get caught in a chaos point we will do everything we can to make it right and to make sure you get what you ordered.

If you get a case that is not right - let us know as soon as you can. We appreciate it and we'll likely send you a replacement (except if you have chosen the cheaper shipping option) for no charge!

We trust to your honesty to let us know if your product turns up when you have told us it is missing.

We are honest, and we know you are too!


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Should I register?

Registration is good. By joining us before, or when, you place your order, you can keep an eye on its progress.

We can send you an occasional email letting you know how things are going at this end, and informing you of new Nutshell options, products and opportunities.

If you are a registered customer we can also offer you special deals and preferential rates and discounts.

If you do not register you will not be able to log-in and check the progress of your order through our system.


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What payment methods do you support?

We are based in Auckland New Zealand, so - if you are in the USA - you need to make sure that your credit card provider lets you make transactions for goods outside of the USA. (some credit cards are automatically limited to use only within their issuing country.)

We accept MasterCard, Visa, American Express and PayPal. We can process Discover and eChecks through PayPal.

We process your transaction using 128-bit secure encryption.

This website has its own SSL (security) certificate for added security.


 

Portfolio cases  top
What is a portfolio case?

Nutshell has created a series of reinforced leather zippered carry cases that will accept most clamshell or tablet pc handhelds.

We go up to about 12.5" x 10" x 1.5"...and can scale our cases down from there. You should check here for more size information.

Our portfolios are made by selecting a piece of leather and then, basically, building your case inside it.

Every case is lined with sheet plastic top and bottom for strength, and there is a mid-layer of closed cell foam composite backed with 1000 denier woven reflective material, called hi-protec.

It is the same material that is used on those surfboard covers you transport on the roof-rack of your car and is designed to maintain a comfortable temperature and humidity level inside the container.

That way you can leave your device in the case on the back seat of your car in even the hottest conditions, and it will be safe. Airline and military pilots have reported that our portfolio cases actually prevent the humidity changes that you get flying through different altitudes, which is pretty neat!

The portfolio cases are closed using world class YKK zippers, so you know they will last. Internally each case contains a nose strip of Velcro receptive material sewn into the leading edge in the bottom of the case and we supply a couple of Velcro patches so you can lock the case to the bottom of your device.

There is not a lot of space for additional stuff inside each case - they really are designed to fit - but you could likely place some papers in there.

Cases can be ordered with a front pocket attached to store bigger stuff. They can also be ordered with carry handles, or a wrist strap, or a shoulder strap.

And there is a color choice.

We think there is something pretty special about our portfolio cases (and all our products) - each is hand made and each is a true work of the case makers' art.


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Do you make cases for Tablet PCs?

Absolutely!

Our portfolio cases are a great way to transport a Tablet PC.

For versatility we make a growing range of Tablet PC carry cases that are designed to let you wrap that hi-tech plastic and chrome inside a leather carry case and use it on the go. The case provides solid protection and the top folds and clips back under out of the way so you can work with your Tablet at a desk, on the road, in your vehicle, or nestled in the crook of your arm.

These carry cases are available with either a strong flexible and lightweight adjustable nylon shoulder strap, or a great adjustable leather shoulder strap.

We have done the hard yards to make sure that these travelling cases for Tablet PC have vents in all the right places and strategic cutouts to let you get at the bits that matter.


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What is the Corporate deal?

If you are a corporate or a reseller, let us know.

We would love to hear from you! Nutshell cuts deals with corporates and resellers that make it possible to stock multiples of different Nutshell products for internal distribution - a roll-out is a good example - or resale.

We can supply in quantity, given time to organize our manufacturing. We work with the biggest shippers worldwide to get your product to you, and we can handle volume and online reseller or retail packaging.

If you have your own shipping and freight account with UPS or FedEx, we can use that!


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Do you do custom work?

Yes we do!

Nutshell is one of the very few places in the world that will work with you to develop a solution to your handheld carry problem and deliver in quantities that meet your needs.

Unlike most of our competitors, we pride ourselves in short runs and meeting your roll-out timetable.

Most times it really helps us if you supply a copy of the device you want to protect - we will take extra good care of it. Promise!


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How do I order?

Nutshell uses secure 128 bit security to process your order. Once you have selected a product and clicked the Add to Cart button, your selection appears at the top of every page in our website. By clicking on the Checkout button, you begin the fulfillment process.

Registration before or during the order process lets you check the progress of your order through our system. If you do not register when you order, you will not be able to see your order if you decide to register later.

The fulfillment process is made up of several separate screens where you check your order, enter in your billing information, your shipping address, and your credit card information. If your billing address and your shipping address are the same, you can select to have the shipping address pre-filled with your billing information.

If you are NOT resident in the United States, you can select your country, which will then display a list of shipping options available to you. Courier Mail is more expensive than Priority Airmail, although fulfillment is quicker (and enables track and trace).

At Nutshell we accept MasterCard, Visa, Amex, PayPal, Discover and eChecks. Discover and eChecks can be processed through PayPal. If you prefer to use PayPal to fulfill your order, when you select PayPal your order is routed through the PayPal billing system.


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Where is my Nutshell!

Good question.Your Nutshell is hand made especially for you. And like all good things, its creation can take a little time.

If you have ordered a belt case, chances are it will be made within two days. If your Nutshell is a larger leather zippered portfolio case, it can take up to ten days to make your Nutshell.

Once your order has been processed and we have created your Nutshell, we ship it to you using the method you chose when you placed your order.

Our regular Priority Airmail service can take up to 21 days to get to you - more often it is delivered to you inside 10 - 14 days. That is because your Nutshell is placed in a study paper mailer and becomes one of millions of pieces of airmail traveling around the world all the time. Amazing that it gets to you at all, really.

However, our shipper is good. Your Nutshell travels to your country as part of a larger consignment of goods. Once it gets to your country is is unpacked and then "e;burst"e; into your regular Postal system. This all takes time, especially if there is a lot of mail in transit.

Our Registered Mail is much the same, but with a lot more care and attention throughout the delivery process. Because you have to sign for it, a registered package is guaranteed to get to you. If it does not we want to know. And so does our shipper.

Our fastest service is also the most costly. Our Express delivery takes about 3 - 4 days. Any place on the planet. And we provide you a track and trace code that makes sure you can follow its progress.

But even with the best of intentions, stuff can sometimes happen, things go wrong and your Nutshell just vanishes. Not often. But it can happen. If your Nutshell goes MIA in transit and has not arrived within 21 days, please let us know. We will do our best to make it right.

Please be patient. Like all the best products, it takes time to get your Nutshell to you. History has taught us that most times when you start to miss your Nutshell and wonder where it is, you send us a message..."where is my Nutshell?" And the very next day, it turns up on your doorstep. Strange. But true.


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Can I see a List of your products?

You can see a list of our belt cases here.

This list defines each belt case by its model number and by the product's length, width and depth in both metric and imperial dimensions (millimeters and inches).

You can see a list of our PDA and Pocket PC cases by vendor here.

You can see a list if our Smartphone belt cases here (again by vendor).

You can find a list of our larger leather zippered portfolio cases for clam shell style handhelds and Tablet PCs here.


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Can I personalize my Nutshell?

If you mean - can I add my initials to a product - no you cannot. Not at this time. Stay tuned.

However, if you are a corporate, institution or agency and you wish to stamp your brand, logo or other identification on the product - yes you can.

For a small fee we will brand products with your mark. The fee covers the cost of converting an image (provided by you as a JPG of GIF image file) into a steel brand that we then use to stamp your mark on each individual product. Ask us when you order your sample.


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What currencies do you accept?

The products on this website are priced in USD.For our local New Zealand customers we will charge New Zealand dollars for our products (plus GST and the shipping and handling fee).



 

Nutshell Sample Policy  

Nutshells Sample Policy

If you want us to modify a product to more specifically meet your needs, our sample policy is that we require you to initially select and order an appropriate product through our order system.

1.      you can send us a detailed request message with your order.

2.      If your request is a minor alteration to an existing product, we will charge you the quoted retail price for the case that you select, plus a small charge for the changes.

3.      For a unique design we will quote you.

4.      We will always get your approval before we process your order.


Because we have been doing this for ten years, we will try to fit your idea into our extensive design portfolio.


If you return us an order for ten units or more of the product you have requested –we will credit you the cost of your Nutshell.


Volume discounts apply.

Thank you for choosing Nutshell.